Millwood Designer Homes

Questions put to Matthew Byatt, Technical Manager, Millwood Designer Homes

What makes Millwood Designer Homes different?

We build individually-designed homes that are sympathetic to the natural surroundings, using sustainable materials and draw on the local architectural history. We seek to create high-quality developments, with a high standard specification that goes beyond those of the common names in the industry. The core of a Millwood development is quality over quantity.

What are the challenges you’ve faced and what are you most proud of achieving so far?

While we have a range of standard house types, our developments tend to consist of a variety of these, so there is considerable variation on every site where possible. This presents challenges as there is less repetition both in design and on site, so careful attention needs to be paid to detail and accuracy on information.

I am very proud of our Tibbs Court Farm development situated in Brenchley, Kent, where we used Premier Guarantee. It showcases some of our largest and highest quality homes in a wonderful countryside setting.

How is Millwood Designer Homes building more sustainable homes for the future?

Millwood values sustainability and we are using modern renewable technologies such as photovoltaic panels, eco-friendly household appliances and Air Source Heat Pumps on developments to get ahead of the curve on changes to the way we build. Millwood also includes either future provision for, or installed electric vehicle charging points, ready for electric car owners.

What does Premier Guarantee do differently, in your experience?

Compared to another major provider of structural warranties, the key differences are the speed in which information is issued and reviewed and the ease to talk to someone to resolve any queries. Premier Guarantee’s customer extranet is very easy to use, and quotations for new sites are more comprehensive and received much quicker. The review time of information on the extranet is about three working days with Premier Guarantee, compared to three-plus weeks we have experienced elsewhere.

How important is a good working relationship with your warranty provider?

This is essential as it leads to sensible discussion and a willingness to work together, rather than having to debate issues constantly to get a resolution. For Millwood, we have many contacts within Premier Guarantee that are willing to help at every opportunity, ranging from our Sales Account Manager, to the Customer Care teams at head office.

What’s on the horizon for Millwood Designer Homes?

Millwood is planning to continue to build high-quality homes into the future across the South East of England, implementing eco-conscious features into our homes where possible, and adapting to the sustainable future of building.