Purchasing your new home is probably the largest investment you will make, and knowing that it’s covered by a Premier Guarantee Structural Warranty will give you assurance that you are protected should any defects occur during the first 10 years after your home is completed.

Making a Claim

We provide you with protection when it's needed and peace of mind when it’s not.  In the unlikely event that a problem does occur, then your next step is to raise your claim via the Claim Notification Portal.

Who should you contact?

Before making a claim, it’s highly recommended to check who you should contact, click on the below which will show some examples of possible defects and who you should contact.

Understand your Cover

To support transparency when agreeing to purchase a property we have created Insurance Product Information Documents (IPIDs) for all warranty schemes. These documents summarise the insurance cover available in your policy.