Our customers now have a choice as to which industry Code of Practice they wish to follow – the Consumer Code for Homebuilders (CCHB) or the New Homes Quality Code (NHQC).
Adhering to at least one of these codes is a requirement of our warranty service. Here we outline the key details of both.
"The Consumer Code for Home Builders is the largest and most established voluntary new homes code, having been in existence for more than 12 years and currently covering 95% of the new homes market across the UK."
"In that time, we have helped to drive up standards by setting clear requirements, providing tools designed to make the process of buying a home fairer and more transparent, and helped the industry learn from past mistakes through a mixture of training, information and sanctions."
- Noel Hunter, CCHB Chairman
"This powerful new code is a central plank in our work to drive up the quality of new build homes and strengthen redress for customers."
"It fills the gaps in existing protections and puts considerably more requirements on builders in terms of how they deal with their customers and any issues they have with their new home."
"I firmly believe that, whilst challenging to implement, the new regime will deliver a step change that the industry will ultimately recognise brings huge benefits for both their customers and them."
- Natalie Elphicke, OBE – NHQB Chairman
You can learn about how we are relaxing our stipulation surrounding these codes in our recent blog post.
Further details about the CCHB can be found on their website.
If you would like to learn more about the NHQC, click here.
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Every care was taken to ensure the information in this article was correct at the time of publication (November 2022). Guidance provided does not replace the reader’s professional judgement and any construction project should comply with the relevant Building Regulations or applicable technical standards. For the most up to date Premier Guarantee technical guidance please refer to your Risk Management Surveyor and the latest version of the Premier Guarantee Technical Manual.